Refund policy

Last updated: 19th April 2026

Thank you for shopping with Stelly Studios. Please read this policy carefully before making a purchase, as it outlines your rights and our practices regarding digital products.

1. Nature of Digital Products

All products sold in our store are digital goods (e.g., downloadable files, software, templates, courses, or other online content). These items are delivered electronically and are not subject to physical return.

2. No Returns

Due to the intangible nature of digital products, we do not accept returns or exchanges once a purchase has been completed and the product has been delivered or accessed.

3. Refund Eligibility

We may offer refunds only under the following limited circumstances:

Duplicate Purchase: You accidentally purchased the same product more than once.
Technical Issues: You are unable to access or download the product due to a verified technical problem on our side.
Corrupted or Defective File: The product file is unusable and we are unable to provide a working replacement.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

You changed your mind after purchase
You no longer need the product
You misunderstood the product description or features
You lack the required software or skills to use the product
There are any technical issues on your side
You failed to read or understand the product details before purchasing

5. Requesting a Refund

To request a refund, please contact us within 7 days of purchase with the following information:

Order number
Description of the issue
Any relevant screenshots or error messages

Send your request to: studiostelly@gmail.com

We will review your request and respond within 3–5 business days.

6. Chargebacks & Disputes

Initiating a chargeback without contacting us first may delay resolution and could result in account restrictions. We encourage you to reach out first so we can resolve the issue promptly.

7. Product Descriptions

We make every effort to ensure product descriptions, previews, and details are accurate. By purchasing, you acknowledge that you have reviewed all available information before completing your order.